1. Who we are and our roles
Kabola is operated by M4EIQ Inc. (M4EIQ, Kabola, we, us, or our), an Ontario corporation. This policy applies to kabola.net, Kabola workspace subdomains, the scorekeeper experience, and related services.
M4EIQ is responsible for personal information used to operate Kabola accounts, league-intake requests, platform administration, security, support, and organizer season billing. A league, association, club, or other workspace organizer controls the roster, family, volunteer, tryout, referee, campaign, and other league records it submits to Kabola. For that information, M4EIQ acts as a service provider or processor on the organizer's instructions.
2. Information we collect
- Account and contact information, including name, email address, authentication identifiers, role, and support correspondence.
- Organizer and league information, including league name, city, expected team count, branding, billing country, settings, and workspace configuration.
- Player and family information submitted by organizers, including display name, legal name, birth month and year, contact details, guardian relationships, invitations, schedules, RSVPs, team history, statistics, badges, and optional photos.
- Coach, referee, volunteer, and administrator records, including assignments, certifications, availability, tryout evaluations, volunteer check-ins, verified hours, and payout or operational records.
- Game, schedule, venue, equipment, merchandise, fundraising, donation, and transaction records. Stripe processes payment-card details; Kabola does not store full card numbers.
- Technical information needed to provide and secure the service, including host, IP address, device and browser information, session cookies, request logs, security events, and diagnostic data.
- Content submitted through Kabola, including campaign stories, custom page sections, playbooks, recap inputs, practice-plan requests, and notification text.
3. How we use information
- Provide, authenticate, secure, maintain, and improve Kabola.
- Create and administer workspaces, schedules, games, standings, family access, communications, fundraising, merchandise, equipment, volunteer records, and organizer billing.
- Generate requested game recaps and practice plans, cache the result, prevent duplicate model usage, and enforce product safety and cost controls.
- Send service communications such as login links, invitations, schedule changes, closures, RSVP reminders, receipts, and support replies.
- Detect abuse, investigate incidents, comply with law, enforce our agreements, and protect users, organizers, M4EIQ, and the public.
4. Consent and organizer instructions
We obtain consent where required by applicable law and otherwise process information to provide the service, perform contracts, meet legal obligations, and pursue legitimate operational and security interests. Organizers are responsible for having lawful authority and any required guardian consent before submitting personal information, enabling public player information, sending communications, or publishing photos.
5. Public information
A public workspace may display schedules, standings, games, teams, scoresheet display names, player participation, sponsor content, campaign stories, and aggregate fundraising progress. Career statistics and badges are intended to remain unavailable until a workspace administrator enables them. Private and archived workspaces are not intended for anonymous public access.
Organizers decide whether their workspace is public and must use display names and publication settings appropriate for their participants. Public information may be copied or indexed by others.
6. Artificial intelligence
When an authorized user requests a game recap or practice plan, Kabola may send a limited prompt to the configured OpenAI or Google model service. Prompts are designed to exclude legal names, birth information, email addresses, and other unnecessary personal information. We do not call text-generation models merely because a public page loads.
7. Disclosures and subprocessors
We disclose information to vendors that provide hosting, database, authentication, storage, email, payments, and optional AI services. We may also disclose information to an organizer that controls the workspace, professional advisers, authorities where legally required, or a successor in a corporate transaction.
Our current vendor list and purposes are published on the Subprocessors page. We do not sell personal information or use league records for third-party targeted advertising.
8. International processing
Kabola and its vendors may process information outside Canada, including in the United States. Information may therefore be subject to the laws and lawful-access regimes of those jurisdictions. Kabola does not promise Canadian-only data residency.
9. Retention
We generally retain account and workspace information for the life of the workspace and for a reasonable period afterward for security, legal, tax, backup, and dispute purposes. Organizers may archive or delete certain player records. Transaction, volunteer, safety, and audit records may require longer retention.
Kabola does not yet provide a universal self-service export or deletion portal. Requests are handled through the contact address below and, for organizer-controlled league data, may be referred to the relevant organizer.
10. Security
We use administrative, technical, and organizational safeguards appropriate to the service, including tenant-scoped access controls, row-level security, separated session types, limited public fields, encrypted transport, restricted administrator functions, and service-provider controls. No system is completely secure.
11. Your choices and privacy rights
Depending on applicable law, you may request access to or correction of personal information, withdraw consent where consent is the basis for processing, or ask about deletion and portability. Contact us and identify the relevant workspace. We may verify your identity and may direct organizer-controlled requests to that organizer.
Email preferences are available for certain family notifications. Authentication, safety, transaction, and other strictly operational messages may still be sent where permitted by law.
12. Children and youth
Kabola is offered to league organizers and authorized adults and is not designed for a child to create an account independently. Organizers may use Kabola for youth leagues and remain responsible for authority, guardian consent, notices, and publication decisions. See the Youth Data Addendum.
13. Cookies and similar technologies
Kabola currently uses cookies and local browser storage that are necessary for authentication, security, tenant routing, and application operation. We do not currently use third-party advertising cookies. If we introduce optional analytics or advertising technologies, we will update this policy and provide controls required by law.
14. Changes and contact
We may update this policy and will post the revised date. Questions, complaints, and privacy requests may be sent to info@m4eiq.tech. M4EIQ Inc.'s registered address is 168C Rivington St., Carp, ON K0A 1L0 CA. You may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial regulator.